FAQ

How do I personalize my items?

When placing your order you will be asked to include your name and/or credentials. If for any reason the option is not available email me at stephanie@badgesandbuttonsclub.com when placing your order. 

When will my order ship?

We personalized each item we process so it may take up to 3 business days to ship. This does not included shipping time.  

Where does my item ship from?

Your item ships from Bedford TX, USA

What if my order was processed incorrectly?

If the error was on our part just contact us and we will make it right at no additional cost to you. If you made the error contact us and we will work with you to fix the error. 

If my item is damaged in shipping?

If your item is damaged at not fault of yours take a picture and email to stephanie@badgesandbuttonsclub.com. We will have the item replaced ASAP.

What should I do if item breaks after a short time?

Some components of my handmade items are manufactured via a third party. So as a business owner I will stand behind the entire product. Please reach out to me so I can make it right. If you experience any problems including a malfunction please email me at stephanie@badgesandbuttonsclub.com.   

 Do you offer gift messaging?

Yes, we offer gift messaging. Just leave your gift message under "SPECIAL INSTRUCTIONS FOR SELLER" during checkout. 

Feel free to reach out with any questions or concerns via email stephanie@badgesandbuttonsclub.com